Upward
Feedback
Intent
The Upward Feedback process provides a structure for effective face-to-face
communication of feedback to managers and supervisors from their direct
reports.
Philosophy
In order to succeed in today's business and economic climate, individuals
and organizations must be flexible and able to rapidly respond to
shifting
demands. For effective change to occur, leaders and organizations
need to know what to change as well as how to change. Leaders need
to know which of their behaviors to alter and what aspects of their
team's dynamics to change.
Objectives
In Upward Feedback you will learn how to:
-
Develop
skills for offering constructive feedback that helps build
productive relationships
-
Help
managers and supervisors identify
traits of theirs that employees, clients, and co-workers value
and of which they would like to see more
-
Identify
specific leader behavior and organizational issues that need addressing,
and to guide the development of plans for making those needed changes
-
Encourage
a positive, supportive atmosphere throughout the group and with
clients
-
Enable
direct reports to experience their manager or supervisor making specific
commitments and being held accountable for them
-
Establish
a communication system and process with a solid, long-lasting
structure
Overview
Upward Feedback involves a series of facilitated meetings in which
direct reports give feedback to their manager or supervisor using a
prescribed structure assisted by the coaching of a CPD consultant.
In these meetings, the manager or supervisor practices new listening
skills after having had separate individual
coaching.
This particular sequence is followed for
several reasons. It:
-
Reduces concerns about the process
-
Allows the manager to model appropriate responses to feedback
-
Makes a public statement about the value of the process
Typically,
Upward Feedback sessions are held in conjunction with 360°
assessments. CPD can utilize a client’s already existing 360° instrument or customize one to address the particular leadership competencies identified by the organization.
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